Refunds Policy

If your order arrives damaged or defective, we can assist with a refund or replacement within 30 days of purchase. Please be sure to reference your order number with all communications with our customer service team for faster processing.

1. Only products purchased from our company or official distributors may be eligible for a refund or replacement.

2. We cannot accept items purchased from another retailer for a refund or replacement.

3. We cannot replace or refund partially used products or products with broken seals.

4. If a package is confirmed delivered by our logistic partners, but it is stolen or you are unable to locate it, we are unable to refund the order amount.

5. We cannot accept responsibility for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot accept to replace or issue a refund.

6. For other inquiries please contact us at info@vento-vivere.com